Frequently Asked Questions

Know Before You Go

Ride Park FAQ

Why is the ride park section of Castle Park closing?

We’re investing in Castle Park to create a reimagined experience for our guests and the Riverside community. The Ride Park will pause operations so we can plan and rebuild for the future. We’ll share more details as plans take shape.

When will the Ride Park section close?

The Ride Park will pause operations beginning November 2, 2026. The final day of operation will be November 1.

How long will the Ride Park section be closed?

Our plans are evolving to create the best experience for our guests. We’re taking the time to plan the right rebuild and will share updates as plans take shape. Mini Golf and the Arcade will continue to welcome guests, and Buccaneer Cove Water Park will return during its May through September season.

What’s coming next for Castle Park?

We’re developing plans to expand and reimagine Castle Park. Follow us on social or watch your inbox for updates as those plans take shape.

Is Castle Dark still happening this year?

Yes. Castle Dark will run as scheduled through November 1.

Will Mini Golf, the Arcade, and Buccaneer Cove Water Park still be open?

Yes. Mini Golf and our newly upgraded Arcade will continue to welcome guests. Buccaneer Cove Water Park will return during its May through September season.

What's happening with Annual Passes?

Annual Pass sales are currently paused. Bronze, Silver, Platinum, and Elite passes remain valid for eligible experiences through November 1, subject to their existing terms and expiration dates. Annual Pass access will end beginning November 2. Passholders with unused time remaining as of November 2 will be eligible for a prorated refund for that unused portion.

Can I use my Annual Pass for Castle Dark?

Elite and Platinum passholders can use their passes to attend Castle Dark through November 1, subject to their existing pass terms and expiration dates. Castle Dark will run as scheduled through November 1.

When can I request an Annual Pass refund?

Annual Pass refund requests will open beginning November 2. You do not need to take any action now. We’ll share instructions as we get closer to that date, so please watch your inbox for more information.

I have an unused Single Day ticket for a date after the Ride Park section closes. What happens?

Beginning November 2, you’ll be eligible for a full refund for your unused ticket. We’ll share instructions on how to request your refund as we get closer to that date. Please watch your inbox for more information; there’s nothing you need to do now.

I have an unused Any Day ticket that I planned to use after the Ride Park section closes. What happens?

General FAQ

Is there a fee for admission?

I purchased a Season Pass, what's next?

New Season Passholder:
If you selected the digital Season Pass option during checkout, you do not need to process your Season Pass at the park. Simply add your Season Pass card to your Google or Apple Wallet and use your mobile device for entry and in-park discounts and offers. If you selected the physical Season Pass option during checkout, you will need to have your Season Pass processed. To do this, simply bring the confirmation voucher that you received via email to the Season Pass Processing Center. There, you will receive your physical Season Pass card that you will use for entry and in-park discounts and offers.

Renewal Season Passholder:
When you renew your Season Pass for next season, continue to use the same card or select the new digital Season Pass option to easily store your Season Pass card in your Google or Apple Wallet! Note: a fee will apply to replace a lost card.

How do I get my perks?

Your perks are loaded automatically onto your digital/Physical Season Pass card from your home park (where your Season Pass card was purchased and/or processed). Simply show your Season Pass card via Google or Apple Wallet or Physically to redeem your perks at any applicable locations.

How can I pay for admission, food, and souvenirs?

Castle Park accepts Visa, MasterCard, Discover, and American Express cards at the ticket booths, arcade, food locations, and souvenir shop. Admission tickets, season passes, and group tickets are also available to purchase online. Castle Park has gone cashless and will not accept cash at our facility.

Do I still have to pay if I’m not going on any rides?

Yes, an admission ticket is required to enter the park, whether you ride or not. On days the Ride Park is open, the option of going on some thrilling rides is always there to entice you!

Is there shade?

There are areas throughout the park with seating and trees that give shade. In Buccaneer Cove Lounge, chairs are available on a first come, first served basis or you may choose to rent a private cabana for the day.

How do I get directions to Castle Park?

From San Diego to Los Angeles, and everywhere in-between, we ensure you won’t get lost when seeking our kingdom of fun! Please check here to figure out the best route!

What if I have a disability?

If you have a disability, please visit our Park Rules & Policies page. Or please call us at (951) 785-3000 for information regarding accessibility and accommodations. Our staff members will inform you on which rides and attractions are appropriate for your abilities and help you make the most of your visit.

Do you allow smoking or alcoholic beverages?

No. Castle Park is a non-smoking facility and alcoholic beverages are not permitted. No tailgating is allowed.

Are there height requirements for any of the rides?

Yes. All of our attractions have a height requirement to participate. These requirements can be found on the Rides & Attractions page of our website. The requirements are also on signs at the entrance of each ride.

Who should Lost Parents report to?

Should you become separated from your children, make arrangements to meet at the golf patio, located behind the arcade. If you need assistance finding your child, please contact one of our Castle Park team members so that security may assist you with your search.

Do you have a Rainy Day policy?

We have a Rainy Day Guarantee policy! If we close early while you are in the park, you can stop at Guest Relations on your way out to get a rain check ticket to visit another day.

My question isn’t answered here. How may I contact you?

You can use our easy to fill out contact form. We’ll answer any questions you have as quickly and completely as we can!

What if my party gets separated?

We recommend making meeting arrangements with your entire party prior to your visit, for example the fountain or the Big Top. If you need assistance finding your party, please see one of our Castle Park team members so that security may assist you with your search.

Where are the best places to go with a toddler?

We have a variety of things to do here at the Park from Rides and Attractions to Shows and Events. For specific Rides & Attraction Height Requirements, please see our Rides & Attractions page.

What if I need First Aid attention?

In the case of injury, we have Medics available and ready to help! Our First Aid Station is located near our Arcade and Mini-Golf Courses to ensure your day is safe, no matter what adventures you may have!
If First Aid is needed for small injuries, please head to Guest Relations located in-between Merry-Go-Round and Rockin’ Tug. If immediate aid is needed, please contact one of our Castle Park team members so that our Medics may assist you. Our team will be dispatched immediately to your location. Our team will be dispatched immediately to your location. See our Park Map.

Do you have any baby changing stations?

Changing stations are available in all bathrooms. See our Park Map.

Can I bring in my own food and drinks?

No outside food or beverage is permitted inside the park. Coolers are not permitted to be brought into the park.

Guests with special dietary needs or medical restrictions will be required to return to their vehicles to consume their specific food items. Coolers are not permitted to be brought into the park. Reentry to the park is allowed.
Guests are not permitted to bring in factory- sealed water bottles. Guests are welcome to bring in empty water bottles/cups to fill at our designated filling stations within the park.

Tickets & Passes FAQ

Where can I get discount coupons?

For exclusive offers, events, and Castle Park news all in one place, please sign up for our newsletter. Our discounts change all the time, so we’ll keep you up to date!

Can I upgrade my ticket to a Season Pass?

You can upgrade your ticket the day of your visit at the Season Pass Processing Center located at Guest Relations.

How do I download and save my Mobile Season Pass?

There are two easy ways to get your Mobile Season Pass.
At Time of Purchase During Checkout

Simply upload your photo during the checkout process. This will automatically create your Mobile Season Pass, which you can download to your Google or Apple Wallet from your confirmation email.
After Purchase through Guest Portal

If you already purchased your pass and did not upload a photo during the checkout process, you can log into the Guest Portal and upload a photo. If you wish to change your photo, please visit Guest Relations or the Guest Experience Center.

Already have a physical Season Pass? It’s easy to go Mobile! To do so, sign in or create a Guest Portal account to download and save your Mobile Season Pass. It’s important to note that you must log in using the email address associated with the Season Pass you would like to convert.

What happens after you upload your photo and complete your mobile season pass purchase?

You will get an email as soon as your purchase is complete, containing your order confirmation and purchase information. This email will not include your passes.

However, shortly after, you will receive a second email with your Mobile Season Passes, ready for download, and able to be added to your Google or Apple wallet.

What if I’m unable to get a Mobile Season Pass?

We highly encourage you to choose a Mobile Season Pass for your convenience, but if you love a classic touch, physical Season Passes are still available.

If you choose to get a physical Season Pass, simply skip the photo upload during checkout. You’ll receive an email with your Season Pass voucher(s), which can be easily redeemed at the park.

Is Parking free at Castle Park?

Castle Park offers multiple parking options, including Standard and VIP parking.
You can view current parking pricing here.

Elite Season Passholders enjoy free VIP Parking
Platinum Season Passholders get free Standard parking
Bus parking is FREE for schools and reserved groups.