Park Policies

Helpful Info to Know
Before You Go!

Make it a great day at the Castle Park when you come prepared. The following answers to frequently asked questions will help you to make the most out of a visit to the Castle Park in Riverside, California.

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Admission & Discounts

All purchases are non-refundable.

For questions about weather-related closures, please view our Rain Check Guarantee.

Is there a fee for admission?

Yes, an admission ticket is required to enter the park, whether you ride or not. On days the Ride Park is open, the option of going on some thrilling rides is always there to entice you!

Using your Online Tickets

Save time and money when you purchase tickets or passes online.

No Printer? No Problem! Just present your confirmation barcode on your mobile device at the admissions counter.

Online Ticket Assistance

For Online Ticket Purchase Assistance please Contact Us here.

Is outside food allowed in the park?

Castle Park has a wide selection of Food & Dining locations to choose from; however, food or drinks are permitted to be brought into the Park to accommodate Guests with special dietary needs, including food allergies. Guests with special dietary needs, including food allergies, may visit Guest Relations and ask to speak to a Food & Beverage Manager regarding specific questions about our food options.

All food and drink items must:

- Fit in a bag or soft-sided cooler with seam dimensions no larger than 12” x 12” x 12”. Hard-sided coolers are not permitted.
- Each guest is allowed to bring one sealed non-alcoholic beverage, a refillable bottle, or a souvenir cup into the park.

No alcohol or glass containers permitted.

See Castle Dark for special event Food & Beverage information.

Do you offer Specials or discounts?

Check out our Passes & Deals page for current deals!

Children

Our admission is based on height. All guests 36 inches and taller will need an admission ticket. Guests under 36 inches do not need a ticket to enter.

Military Discount

We offer an in-park discount for Military and Veterans. For more information, see Tickets and Deals.

Groups of 10+

For group booking options, please visit our groups page here:

Is Parking Included?

Parking is included with the Platinum Season Pass

To access General Parking, enter the Main Gate on Diana Ave. Follow the signs to the General Parking entrance. Have your Season Pass ready to scan at the parking booth for entry.

Park re-entry

Guests are welcome to enter and exit. Day passes are valid for the entire day and Timed passes are valid for the allotted time consecutively after their first swipe.

When is the Park open?

Though our Arcade and Mini-Golf are open nearly every day of the year for fun competition, our Ride Park dates of operation do vary. Please check the schedule here!

Rentals & Reservations

How do I book a cabana?

Cabanas are available to reserve online during the summer season. Cabana reservations are available on a first–come, first–served basis. Reservations are available online and must be made on the date of their visit.

Note: Same–day Cabana Rentals are available at Duke’s Boardwalk, subject to availability.

What’s the difference between Standard Cabanas and PremiumCabanas?

Standard Cabana Includes:

A shade structure
A table with four chairs
Two lounge chairs
A complimentary lock box
Positioned around Buccaneer Cover

Premium Cabana includes:

A shade structure
A table with four chairs
Two lounge chairs
A complimentary lock box
Premium cabanas are situated in a preferred location

The Cabanas at Mermaid’s Cove have 6 chairs and 4 lounge chairs. Limited Availability.

Can I reserve space for a party or event?

Are you looking to throw a party or host a private event? We offer reservations for a private/party room, sections of the park, or even the full park for your group’s enjoyment. Balloons, cakes/cupcakes, and decorations are not allowed.

Wheelchair Rentals

We offer wheelchair rentals with limited availability on a first come first serve basis.

Other Rentals

We do not currently offer these item storage options or rentals:

Safety Policies

We're Serious About Safety

Safety is always #1 at the Park. Our goal is to accommodate all guests to enable them to fully enjoy our Park.
Park Safety Standards – General Principles. Please understand that people may be excluded or removed from certain rides, attractions, areas of the park, and/or certain activities, in the interests of safety as determined by Park personnel.
This may include, but is not limited to, concerns with sight-disabled people who need adequate eyesight to safely engage in an activity, height and weight restrictions, mobility and/or use and existence of all limbs in a stable and coordinated manner, a clear and alert mind which is unaffected by mental disability or other hindrance, being under the influence of any substances (whether legal or illegal, drugs or medications, alcohol, or any other chemicals and substances), signs of heat illness, any loose headwear or clothing or apparel which may damage property or pose a hazard to a guest or others, and whether or not a person may appear to be ill or injured or otherwise unable to safely participate.

Safety Rules

Please comply with all safety rules and heed all warnings, verbal or written.
Exercise good judgement
Act in a responsible manner. If you see any unsafe activity or condition, please report it to management.
Persons under the influence of drugs or alcohol will refrain from participation in or on any amusement attraction/ride.
Illegal substances or Weapons of any kind are not permitted.
No glass is allowed in the park
No “Sitting on the Fence” … Literally. Fences, railings and banisters should never be leaned on, sat upon, stood upon, twirled on, or jumped/vaulted over.

To all guests using phone or tablet apps while in the park, for your safety as well as other guests, please be aware of your surroundings at all times and maintain a proper lookout for other patrons and attractions.

There are areas of the park where guests are not allowed to enter, so please be aware of those areas and abide by the rules of the park.

Weather Safety

Minors

Adults are not permitted to hold small children while riding attractions.

We strongly recommend that all minors (under 18) be accompanied by an adult. Park does not assume any responsibility or liability for unattended minors.

Height & Weight Restrictions

Please be aware that many of our water rides and attractions have height and weight restrictions that must be met in order to participate. These are set in place for the safety of our visitors. Review height and weight requirements for individual attractions here:

Height and weight restrictions can also be found on a sign at the entrance of each attraction.

Rules of Guest Behavior

General Guidelines

All guests must behave in a family-friendly, respectful, and courteous manner, and in a manner that is safe for themselves and others. Violations may result in ejection from certain rides, attractions, areas of the Park, or from the Park itself, without refund or other compensation. They may also result in the Park contacting appropriate law enforcement authorities. The following is strictly prohibited, subjecting the violator to ejection without refund.

Fighting

The Park does not tolerate aggressive or threatening behavior. This includes fights (physical or verbal), challenges to fight or any threat thereof (whether to an intended victim or comments, in general, expressing a desire or intent to hurt another person), or any form of physical assault upon or intimidation of another person. You may also be ejected for any pushing, roughness, “chest bumping,” aggressive moves (e.g., clenching fists, getting face-to-face with another, getting into a fighting stance, etc.), or other physically aggressive conduct.

Offensive Conduct

We run a family-friendly Park, where people should be civil and courteous of one another. Prohibited conduct includes profanity, cursing, making offensive comments or gestures, pushing, spitting, flashing of body parts, and other offensive conduct.

Sexual Activity or Misconduct

Sexual activity, and displays of sexuality, are inappropriate for a family-friendly amusement Park. Guests may be asked to cease such activity and warned about the possibility of an ejection, or they may be ejected without refund (at the Park’s discretion, depending on all factors). In the more offensive and graphic instances, the offending persons may be held for law enforcement.

In any event of reported sexual misconduct, the Park may eject offending persons or hold them for law enforcement depending on all of the facts and circumstances of the alleged misconduct. In such instances, the alleged victims (or their parent/guardian, if they are minors) will be consulted on whether or not they want law enforcement involved. However, regardless of a parent/guardian’s wishes, the Park may nonetheless contact appropriate law enforcement authorities if the Park deems it advisable or is required to do so by law.

If minors claim to have been victims of sexual misconduct and appear to be without a parent/guardian at the Park, then the Park will seek to contact the parents by phone, but will likely contact the appropriate law enforcement authorities and will also adhere to any mandatory-reporting laws, if any apply.

Entry into Employee-Only and other Non-Guest Areas

Many non-guest areas can pose deadly hazards—do NOT enter these areas! Guests are strictly prohibited from entering any area with obvious signage such as, “EMPLOYEE ONLY,” “NO ACCESS,” “KEEP OUT,” or “DO NOT ENTER.”

However, it is also common sense that guests should refrain from entering any maintenance areas, workshops, offices, tool sheds, electrical rooms, ride motor rooms, etc., whether or not such areas are marked with signage. Offenders are subject to immediate ejection from the Park, and where appropriate, such persons may be held by appropriate law enforcement authorities.

Parents who allow their minors to engage in such activity will be ejected.

Unruly Behavior

“Horseplay” in any amusement or water park setting can be dangerous to you and those around you. Accordingly, all manner of “horseplay” is prohibited, including without limitation, jumping over any objects (benches, fences), diving or jumping into water structures, climbing on trees or structures (buildings, lamp posts, etc.), standing on tables or chairs, climbing up or jumping over barricades and fences, wrestling, playing tag or chasing each other, throwing items (shoes, food, rocks, sticks, rafts or inner tubes, etc.), jumping down stairs, twirling around banisters, gymnastics-like activities (kart wheels, flips, splits, handstands, etc.), or any sports-like activity (throwing a football or Frisbee across crowds, kicking a soccer ball around the Park, etc.).

Please walk through the Park (no running), stay on the walkways, and always watch where you are going.

Refrain from entering any landscaped areas—landscaped and planted areas such as flower beds are not meant for guests to tread upon! Exercise caution when going up or down stairs, or when traversing any areas with tree roots.

Courtesy for the Disabled

Please respect people with disabilities, the elderly, and the infirm, and any areas (seating, parking spaces, etc.) which may be reserved for them. Please be patient if you are waiting in line, while we seek to accommodate a guest with special needs. Courtesy and kindness are appreciated and make life nicer for everyone!

Line-Cutting/Line-Saving

Guests may not save places in line for themselves or others; let friends, family, or others later join them in line or take their place in line; push past or bypass others, or leave and return to “their space”. If you or anyone in your group leaves a line–for whatever reason (including the need to use a restroom), then upon that person’s return, that person must go to the back of the line. No exceptions.

Please understand that to prevent chaos, confrontations, and unhappy guests, we must enforce these strict rules.

Drugs

Illicit drugs are strictly prohibited. Authorities may be called for anyone in possession of, using, selling, or distributing, any illicit substances.

Property Damage and Theft

Any damage to or destruction of Park property (or the property of another), or theft of any property, will not be tolerated. Offenders will be held by appropriate law enforcement authorities and will be ejected from the Park.

Diving or Entry into any Decorative Water Feature

Decorative water features may include ponds, streams, and fountains, which may be natural or man-made. Entry of any kind into such a decorative water feature is prohibited. Diving, “flops,” flips,” or “cannon balls” are prohibited at all times.

Creating Hazards

Please DO NOT LEAVE SHOES, TOWELS, BAGS, OR OTHER ITEMS ON PATHWAYS AND STAIRS—SUCH ITEMS MAY POSE A TRIP HAZARD. Please be considerate of others.

Violations of the foregoing may (at the park’s discretion) subject guests to ejection without refund, or (in the case of criminal acts), being held by Park staff or security until law enforcement arrives and assumes control of a matter.

Other Policies

Outside Food & Drinks

No outside food or beverages are allowed in the Park. Sorry, but we do not allow glass containers, coolers, ice chests, food or beverages of any kind to be brought inside the park.

We have a wide variety of options available at the Hideaway and Paradise Eats locations.

Any bottles or containers for infant formula must be plastic; no glass is allowed in the park.

Cakes are allowed to be brought in for booked birthday parties.

Floatation Devices

Only Coast Guard approved flotation devices are permitted. Inflatable devices, as well as suits with attached or enclosed floats, are not permitted.

Animal Policy

Sorry, no pets allowed in the park. Only Service Animals.

Smoking Policy

For the comfort of all guests, smoking of any kind, including vapor and e-cigarettes, is only permitted in designated smoking areas: The Crow’s Nest and Dockside Bar. Smoking outside of designated areas is not allowed. Thank you for your cooperation.

Smoking is strictly prohibited in the Cabanas and surrounding areas.

Camera/Video Policy

No. Cell Phones, Cameras, GoPros, or any other recording devices (photography or video) are prohibited on all rides to ensure the safety of our guests. Violation of this policy is subject to park dismissal.

Proper Attire

Proper swimwear must be worn on all rides and attractions. No street clothes and no bathing attire with buckles, belts, rivets, metal, or cut-off jeans permitted. For guest safety, no masks, snorkels, or swim fins, please.

Rainy Day Weather Visits

We have a Rainy Day Guarantee policy! If we close early while you are in the park, you can stop at Guest Relations on your way out to get a rain check ticket to visit another day.